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Order Management - EBS (MOSC)

resolve exceptions form grayed out

Jun 3, 2014 12:12PM edited Jun 11, 2014 12:00PM in Order Management - EBS (MOSC) 2 commentsAnswered

We are using EBS version 12.1.3

The order management when go to tools menu the resolve exceptions form is grayed out. How can we activate this? Please advise. Thank you very much.

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