Siebel Business Process & Functionality (MOSC)

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Siebel Email Outbound using F9: Thread Id

edited Jun 19, 2014 12:00PM in Siebel Business Process & Functionality (MOSC) 4 commentsAnswered

Hi,

We are using Siebel 8.1.1.10 F9 functionality for sending emails to customers from SRs, Sales Orders etc. Occasionally, customers may respond to these emails which would then flow through Email Response to get categorized against the specific SR/Order thread. Now, this works as far as the emails are sent via script or workflow. How does one generate thread id for an email from F9?

Please advise.

Thanks,

Kantesh

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