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Teleservice - EBS (MOSC)

Agent dashboard is not showing any unassigned SR whereas Assigned SR are visible at Front of the das

Jun 6, 2014 1:47AM edited Jun 13, 2014 12:00PM in Teleservice - EBS (MOSC) 5 commentsAnswered

Product version:12.0.6

Module:Oracle Customer Support

Unassigned SR are having no group and assignee.

If owner and group entered in the service request then it is visible.

1

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