Order Management - EBS (MOSC)

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RMA closed with wrong Serial No during GRR. how to rectify it.

edited Jun 18, 2014 12:00PM in Order Management - EBS (MOSC) 3 commentsAnswered

Gurus,

Customer has raised a RMA with Invoice no as reference.  While doing receipt, they have entered wrong serial no. That serial no is delivered and the RMA is closed and Credit notre is also generated.

However, as the wrong serial no is entered, User want to reverse the process. PLease advice what can be doen in this situation.

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