Enterprise Service Automation (ESA) - PSFT (MOSC)

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Report is approved by approvers but still report status is showing submitted

edited Jun 23, 2014 7:22AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 7 commentsAnswered

Hi Team,

We are facing one issue with expense report approval,

report is approved by the approvers but report status remains submitted and not changing to approved.

steps:

1. submit the report and it routed for approval to Auditor and manager.

2. auditor approved the report and it routed to manager

3. manager reassigned this report to Auditor who already approved the report in earlier step

4. report gets auto approved as per workflow auto approval setup.

Now workflow is complete and approved but report status remains submitted.

Please assist.

we are working on

Tools: 8.52.18

Application: 8.9

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