Order Management - EBS (MOSC)

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RMA Approval process for Drop ship

edited Jun 23, 2014 5:00AM in Order Management - EBS (MOSC) 1 commentAnswered

Hi All,

I am trying to test the Drop ship RMA process(12.1.3 version) with use of "Line Flow - Return for Credit with Receipt and Approval" workflow and i associated the OM Approvals. (In Role i update the Person name (my name) which is associated on user)

After booking the sales order the line status is 'Booked' and i didn't get any notification for approval.

And i am not sure is there any other setup i need to do? and also how to approve sales order ?

Can you share any setup document and process document for RMA aproval [process please.

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