Teleservice - EBS (MOSC)

MOSC Banner

Task Owner not getting defaulted based on Territory Setup

edited Jun 23, 2014 5:00AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hi All,

I have a requirement of defaulting the Task Owner based on the Task Type & Task Address's country

I have defined a territory & defined the attributes as below

Country: Sweden

Task Type: Stage1

Request Type: Job

Service Request Owner is getting defaulted based on the Request Type & Country Qualifier but not the task type owner

But when I manually select the assignment manager against the Task Owner Field, it is showing the Resource Value as expected but it is not getting defaulted to Task Owner field.

Any help on this would be really appreciated.

Thanks & Regards,

Pavithara

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center