Teleservice - EBS (MOSC)

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ECX_MAP_NOT_FOUND error while validating ERES event.

edited Feb 3, 2016 2:42AM in Teleservice - EBS (MOSC) 6 commentsAnswered

Dear All,

I have performed AME and E-records setups as mentioned on metalink under various notes. But my i am facing below issues:

1. 'E-Record Details' is not enabled in 'Tools1' menu. It's still disabled.

2. No Approval Email is getting triggered and Intermediate Status is not applied in the SR.

3. when I validate the event 'oracle.apps.cs.sr.ServiceRequestApproval' (ERES Administrator-->Utilities-->Validate Event.), I am getting the below error under XML Payload Section.

An unexpected error has occurred while generating the XML payload. ORA-20001: The DB to XML transformation has failed with the following error: ECX_MAP_NOT_FOUND. The log file details are: ecx.plsql.out.61034.1609.log ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.EDR_UTILITIES", line 1488 ORA-06512: at line 2

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