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API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.

edited Sep 10, 2014 3:25AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi All,

In Service Request no. 2744824, customer is 'WAYNE COUNTY (NORTH CAROLINA)'/Number  1605753/ Account 375554. However, serial no. BC512T0008 is attached with  'WAYNE COUNTY (NORTH CAROLINA)'/Number  32522/ Account 375554 in Installed Base.

Due to this, debrief lines are not submitted and error is coming as 'API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.'

I have checked for Doc ID 753240.1 and customer  'WAYNE COUNTY (NORTH CAROLINA)' with party number  1605753, but party number 32522 is attached with this customer and no customer is there for party number 1605753.

What should be done in this case to submit debrief lines with no error. Find attached screenshots for this.

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