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Wrong time-zone on assets cannot be corrected

in Using the My Oracle Support Portal (MOSC) Question

Hi,

I have just meet with a larger Danish HW-Customer who for a longer time have faced issues with assets which have been created in MOS with wrong time-zone. This is causing that Oracle supporters are arriving at a wrong time at on-site visits.

Customer is based in Denmark (UTC +1).

They have found that when they create a new asset in MOS then when entering the address for where the asset is located then if just one char is different in the address field then a new address will be created. This new address will have a time-zone connected, but unfortunately then the time-zone field is located out-side the screen and you need to use the horizontal elevator-bar get to it. For this MOS user the default time-zone in the address page somehow is UTC+2 (Helsinki) even though the users MOS account default time-zone (Settings -> My Account) is UTC

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