Announcing RapidSR for Oracle Payables: Automated Troubleshooting (AT)
What's New?
Customers are now able to create an accounting SR, upload the Master GDF diagnostic, and have the system automatically analyze the MGD output and update the SR with a solution summary. In most situations we anticipate this to be much faster than waiting for an engineer to pick up and process the SR. We call it RapidSR because it is FAST!
This first automation phase involves AP Accounting issues and covers the following impact areas:
- GL Transfer
- Accounting Failure
- Accounting Incorrect
- Period Close
- Sweep
- Trial Balance
A valid MGD output is required for automation to work and the requirements are: