Install Base and Asset Tracking - EBS (MOSC)

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Unable to transfer ownership of Serial number to customer in installed Base

edited Jul 9, 2014 5:00AM in Install Base and Asset Tracking - EBS (MOSC) 2 commentsAnswered

Responsibility: Oracle Installed Base User

Query the serial number.

Click on owner.

It doesn’t give me the option to assign it to a customer in oracle.

If there is already a customer name as owner it allows me to change it to a different customer. But for those serial numbers which have our company name as the owner it doesn't allow us to update to a customer after shipping the product.

Attached screenshots.

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