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how to change email address on MOSC account and not loose my Status Level and my points

edited Aug 14, 2014 3:11PM in Using the My Oracle Support Portal (MOSC) 12 commentsAnswered

Hi,

I know this looks like a simple question with easy answer, but I tried it and it didn't work as expected.

Here is what I need to know:

I switched jobs and now I need to change the email address on my account in MOSC, which at the same time is my username/login with Oracle's My Oracle Support.  I thought it will be simple.  Just click in the upper right cornner, next to my username, drop-down box, select "Edit Profile and Privacy", click on the Edit button, change the email, save, and be done.

Unfortunately, when I did that, it changed my username, and I lost my Status Level, and all my points.  It put me back to 0 points.

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