Receivables - EBS (MOSC)

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Appearing Soon - New Interactive Troubleshooting Flows For Transaction & Receipt Workbenches!

edited Aug 19, 2014 9:06AM in Receivables - EBS (MOSC) 3 comments

As part of our continuous effort to improve customer experience, Oracle Support has developed new functionality which will be appearing SOON in the Service Request logging process via MyOracleSupport.

We understand it’s not always possible to do an exhaustive search of the knowledge base when you encounter a problem. Additionally you may be logging Service Requests on behalf of someone else in your organization and may not be completely familiar with the problem being experienced.

Our new Receivables Interactive Flows will be invoked when logging Service Requests for Transactions and Receipts Workbench.  Our goal is to guide you through targeted Questions/Answers which are appropriate to the problem types you select when logging an SR.

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