Oracle Auto Service Request (ASR) (MOSC)

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Updated ASR Asset Status Transition Diagram

The  ASR Asset Status Transition Diagram (PDF) has been updated to show the 180-day transitions:

  • Pending to  <blank>
    • Activating an ASR Asset from the product changes the asset's ASR Status to Pending. The activation needs to be approved in My Oracle Support to change the status to Active.
      After 180 days in the Pending state, the ASR Status reverts to <blank>. To enable the asset for ASR, the asset needs to be activated from the product.
  • Active - No Heartbeat to Inactive
    • ASR Assets send heartbeat events to the ASR infrastructure at Oracle. If the heartbeat hasn't been received for 50 hours, the ASR Status changes to "

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