Siebel Business Process & Functionality (MOSC)

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Campaigns - Deactivate offers in channels

edited Oct 2, 2014 1:31PM in Siebel Business Process & Functionality (MOSC) 3 commentsAnswered

Hi!

We are looking at Siebel Marketing functionality and we have a requirement that we believe is not covered OOTB but perhaps is there any approach for it.

We will launch a campaign with an offer in different channels (email, call center, web, atm, etc). When customer answers to the offer in any of these channels, all the other channel offers must be removed. For example: if customer responds to call center agent and this response is registered in Siebel, all the other channels that have the actual offer must removed it in order to not saturate the customer.

Is there any approach for it with OTTB functionality?

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