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Siebel OpenUI : F9 Siebel Email Client Email Template Text Changes Erased when mail sent in IE10

edited Nov 30, 2018 12:47AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 5 commentsAnswered

Subject: Siebel OpenUI : F9 Siebel Email Client Email Template Text Changes Erased when mail sent in IE10

We are seeing an issue with OpenUI in Internet Explorer 10 ( IE10 ).

Steps to recreate:

Open IE10

Login to Siebel CRM OpenUI.

Find a Service Request.  Hit F9.  The Siebel Email Client window should pop-up.

Select a pre-defined template.

The template text should fill in.

Modify the body of the email (add some text).

Send the e-mail.

When the e-mail is received, we are not seeing the "modified text" that was added to the e-mail body.  We are only seeing the original template text from the e-mail body.  When mail is sent from IE10, whatever text the user put into the e-mail body in the Siebel Email Client is removed and the template is sent.

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