CRM On Demand - Administration (MOSC)

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Any way to "suggest" Solutions?

edited Aug 1, 2014 8:05AM in CRM On Demand - Administration (MOSC) 1 commentAnswered ✓

So we're investigating the possibilities for utilizing the Solution object in conjunction with Service Requests.  I was wondering if there was any way for a Solution to be "suggested" for a Service Request based on its Abstract or Extended Description.  Right now we're using an Activity to log our Solutions because it makes it easier to track them in reports.

I was also wondering if there was any way to search on the Solution's Problem Description field.

Thanks,

Thadd

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