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Oracle Auto Service Request (ASR) (MOSC)

ASR 4.9 is now available

Jul 23, 2014 6:00PM edited Jul 24, 2014 1:07PM in Oracle Auto Service Request (ASR) (MOSC)

ASR 4.9 went live on July 19, 2014.

Details from: Oracle Auto Service Request (ASR) (Doc ID 1185493.1)

ASR 4.9 improvements include:

Service Request (SR) updates: When an ASR SR is opened and prior SRs for the same asset are open, the five most recent open SRs are updated with a note indicating that a new SR has been opened.
Support for new Oracle products

ASR Manager 4.9 includes the following enhancements and fixes.

ASR Audit Logging: New audit logging that allows customers to see all events ASR Manager sends and receives from the Oracle ASR back-end. Easy to view and review since the log is limited only to these events, and the exact XML contents of the messages are logged.

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