Can we update a wrong serial for Advance Exchange repair type
Hello,
Want to check if it is possible to update a serial number for Advance Exchange scenario.
Create a SR/RO/RMA for Serial #123 (defective unit customer is going to send).
In our business case, we ship a replacement item first and then receive the defective unit, repair and stock it. So the repair type is of type Advance Exchange.
So first a replacement unit of Serial # XYZ1 is shipped to the customer.
Then customer send in the defective unit. When the unit received at Depot, found that serial # is 345. On checking with customer found that correct serial # is 345 and not serial # 123. Customer gave a wrong serial # when SR/RO was created.