Payables and Cash Management - EBS (MOSC)

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Guided Resolution Now Available for Cancel or Discard Issues!

edited Aug 20, 2014 1:31PM in Payables and Cash Management - EBS (MOSC) 2 commentsAnswered

Guided Resolution Flows for Invoice Cancel and Discard Issues are here!

With the latest upgrade of My Oracle Support we have enabled Guided Resolution Flows for some products so that when you create an SR for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.

Oracle Payables is one of the lucky products that was first to go live with this new functionality and you will see the new SR create process under Invoice Processing Issues and Reporting (Cancel/Discard) problem type.

When you have answered the questions on your specific path you will be shown the solution we believe will resolve your issue.

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