CRM On Demand - Administration (MOSC)

MOSC Banner

Assign rotating users

edited Dec 29, 2014 11:34AM in CRM On Demand - Administration (MOSC) 9 commentsAnswered ✓

Good Day All,

Currently when a SR is created it is assigned to a single user and then this user assigned it to another CSR in our company.

My question is can I assign the SR owner in a round robin manner?

I have 3 CSR and I want to assign a Claim to CSR #1, the next Claim to CSR #2 , the next Claim to CSR #3, and then back to CSR #1.

Can I somehow use the SR assignement rules?

Thanks,

GH

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center