Teleservice - EBS (MOSC)

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Attachment details not showing up in SR Log and Notes

edited Sep 3, 2014 5:14AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hello,

When an attachment is attached in the service request, this activity is not
being tracked under log and notes of the SR. Is this the standard functionality? if so, will there be any fix for this issue?

Thanks,

Chandana

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