Billing and Revenue Management (MOSC)

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Getting Error in ECE CustomerUpdater.log during BRM Account Creation

edited Aug 21, 2014 3:54PM in Billing and Revenue Management (MOSC) 8 commentsAnswered

Getting Error in ECE CustomerUpdater.log during BRM Account Creation
Customer Sync is not happening between BRM and ECE. I have attached the CustomerUpdater.log error log here. PFA.

2014-08-08 15:11:47.308 IST ERROR -  -  -  - CustomerUpdaterMessagesBundle-10304: Event Conversion Failed : 0 40 7 0 0.0.0.1 /account 118473 0

0 117 9 0

1 92 5 0 "018-20140808-151147-0-8276--158447904-tcs-hob-sir-env04"

0 117 9 1

1 92 5 0 ""

0 1893 5 0 "CustCreate"

0 62 8 0 (1407490906)

0 7789 9 0

1 567 3 0 0

1 7751 7 0 0.0.0.1 /balance_group 116681 0

1 198 9 840

2 7755 1 0 0

org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

        at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:257)

        at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:347)

        at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:121)

        at oracle.communication.brm.charging.migration.customer.updater.internal.converter.CustomerCreateEventConverter.convertEvent(CustomerCreateEventConverter.java:140)

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