*** URGENT - Can Oracle Field Service fulfill this requirement ? ***

Background : Our client manufactures and sells water heaters which are finally installed in home owners place. When there is an issue with the water heater, the home owner calls a local contractor ( authorised service provider) and the contractor orders a part to be shipped to home owner's address, organization validates if the water heater is in warranty and ships the part to home owners address, contractor replaces the part to fix the issue.

We are exploring Field Service and Depot repair modules.

a) We think field service is the related module..Can depot repair fit the requirement ?

b) Can Field service handle contractors(not employees) as agents ?