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New Interactive Troubleshooting Flows for Oracle Time and Labor and Oracle HRMS (UK)

edited Aug 19, 2014 7:30AM in Payroll and OTL - EBS (MOSC) 2 comments

As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which is available in the Service Request (SR) logging process via MyOracleSupport (MOS).

Next flows are available:

- Oracle Time and Labor: Approvals and Retrievals

- Oracle HRMS (UK): Real Time Information and Start / End Year

We will guide you through targeted questions/answers which are appropriate to the problem types you select when logging an SR.

You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms:

If a solution is not available, all of the information you have provided to this point will be collected and made available in a Service Request.  Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log, output file, versions, and diagnostics).

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