Payables and Cash Management - EBS (MOSC)

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Refund Credit memo-Payment document & PPR got Greyed Out

edited Aug 2, 2017 7:28AM in Payables and Cash Management - EBS (MOSC) 6 commentsAnswered

Hi Guru's

                  I have created a Credit memo & when trying to making payment for this credit memo with Refund type in the Payment work bench. There am unable to see the lov of Payment Document  & Payment Process Profile (PPR) as these 2 fields are Greyed out.

          But for the same Supplier when I try to make payment with Type as Quick/Manual Payment then @ that time these fields are active & am able to select payment document & document number & payment process profile from the Payment work bench.

       Now my question is " why am these 2 fields got greyed out while making refund type in payment work bench. Please kindly advise

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