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New Guided Resolutions for Oracle Purchasing

in Procurement - EBS (MOSC)

New Guided Resolutions for Oracle Purchasing

Oracle is enhancing My Oracle Support to provide you with a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.  The feature is designed to guide you to a technical resolution for known issues by using fact driven logic based on your specific situation and/or configurations.

When logging a Service Request you may notice message “Guided resolution has been activated. With a few quick questions, we should be able to pinpoint a solution or include your responses in the SR.”


We will guide you through targeted questions/answers which are appropriate to the problem types you select when logging an SR.

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