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MOS Tickets administrated by consulting company instead of client - possible?

edited Aug 27, 2014 5:06AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered


Hi, is it possible that the consulting / implementation company is administrating the tickets / SIs etc. for a client (who bought the Oracle products)? Even if the consulting company is not an Oracle partner according to the Oracle PartnerNetwork policies?

If yes, how will be the way? Is the client handing out it's Support Identifier to the consulting company and they will register under their name oder under the clients name? Is there any written information regarding this topic (which can be handed out to the client who bought the Oracle product to lead his consulting company)?

Thanks, Manja

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