Payables and Cash Management - EBS (MOSC)

MOSC Banner

New Interactive Troubleshooting Flow for Payments

edited Aug 22, 2014 1:04PM in Payables and Cash Management - EBS (MOSC) 1 commentAnswered ✓

As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which is available in the Service Request (SR) logging process via MyOracleSupport (MOS).

We will guide you through targeted questions/answers which are appropriate to the problem type you elect when logging an SR.

You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms:

If a solution is not available, all of the information you have provided to this point will be collected and made available in the Service Request. Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log, output file, versions, and diagnostics).

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Payables Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center