Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

Install Base and Asset Tracking - EBS (MOSC)

Unable to create Service Request for item instance owned by customer

Aug 26, 2014 8:52AM edited Sep 4, 2014 5:00AM in Install Base and Asset Tracking - EBS (MOSC) 3 commentsAnswered

Hi All,

I am unable to create a service request for an item instance which is owned by customer and status is 'Not Installed'.

when serial number is given in SR form getting error - FRM-40212 : Invalid value for field current_serial_number.

Any help to fix this issue is appreciated.

Thanks,

Chandana

0

Howdy, Stranger!

To view full details, sign in to My Oracle Support Community.

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month