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Appointment Booking (Siebel Field Service ) using Oracle Real-Time Scheduler and rest of process is

edited Sep 10, 2014 5:01AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered

Need clarification if there exist integration:

Appointment Booking (Siebel Field Service ) using Oracle Real-Time Scheduler and rest of process is followed and ends in Oracle Field Service.

Details: 

Customer create appointment in Siebel Call Center/ Siebel Field Service using Oracle Real Time scheduler and same can be moved/Updated in Oracle Field Service and Service request/task and closure of service request happens in Oracle Field Service.

Note: Oracle Real Time Scheduler version 1 or 2

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