Hyperion Financial Close Management (FCM) (MOSC)

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Logging a SR: New Guided Resolution Feature in MOS

edited Sep 8, 2014 1:33PM in Hyperion Financial Close Management (FCM) (MOSC) 1 comment

An enhancement in My Oracle Support (MOS) was recently introduced (July 2014) that provides a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

This new feature is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configurations.

More information is outlined in the Oracle Business Analytics - Proactive Support - Blog posting:

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