Teleservice - EBS (MOSC)

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Creation of Service Request from Sales Order

edited Feb 27, 2015 11:13PM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓


Hi All,

When we create a line « COMMISSION » in SO, we enter the sales rep name. But at the time the Service request is created, the name of the sales rep is not populated.The sales person name mentioned on the SO should be populated into the Service request in the “Assignee” field. This would avoid to go manually into the service request to assign it to the correct person.

Please suggest.

Thanks & Regards,

Gaurav Joshi.

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