Teleservice - EBS (MOSC)

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Escalations and HTML SR - Customer Support Specialist CSZ

edited Sep 23, 2014 2:02PM in Teleservice - EBS (MOSC) 4 commentsAnswered ✓

Can an escalation summary be rendered on the Agent Dashboard in Customer Support Specialist (CSZ)? We have some agents who act as escalation managers and would like to see a section for escalations where they are the owner.

Thanks,

Cheryl

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