Payables and Cash Management - EBS (MOSC)
Discussions
Launch of Descriptive Severity for Service Requests
We are excited to announce that we have improved the Technical Service Request (SR) flow to enable you to provide additional information about your issue.
When creating a Technical SR, you will see three new attributes: Issue Type, Business Impact, and System Lifecycle. The Issue Type attribute allows you to categorize the issue you are experiencing as a Critical Outage, Significant Impairment, Technical Issue, or General Guidance. The Issue Type you select and other information you provide determine the numeric severity assigned to the SR.
We have included tool tips and targeted explanations in the SR flow to provide 'just-in-time' guidance.
For additional help, check My Oracle Support FAQ, Doc ID 2329773.2
To speak to a support representative, contact Oracle Support
Check out a replay of the Webinar event
We are excited to announce that we have improved the Technical Service Request (SR) flow to enable you to provide additional information about your issue.
When creating a Technical SR, you will see three new attributes: Issue Type, Business Impact, and System Lifecycle. The Issue Type attribute allows you to categorize the issue you are experiencing as a Critical Outage, Significant Impairment, Technical Issue, or General Guidance. The Issue Type you select and other information you provide determine the numeric severity assigned to the SR.
We have included tool tips and targeted explanations in the SR flow to provide 'just-in-time' guidance.
For additional help, check My Oracle Support FAQ, Doc ID 2329773.2
To speak to a support representative, contact Oracle Support
Check out a replay of the Webinar event
AP Invoice Tolerance
Hi,
We need to setup a tolerance level for invoice amount more than PO amounts and the tolerance level will be $999.00.
Please help me to setup in Oracle Parables.
Thanks,
Rama.
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