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Get Ready for Oracle Support Initiated Chat

Are you familiar with the Oracle Support Initiated Chat feature? 

My Oracle Support now offers a chat feature that enables Oracle Support engineers to contact you instantly online to discuss an open Service Request (SR). Oracle Support engineers may use this feature on an open SR to provide a status update, ask clarifying questions, share detailed commands and troubleshooting information, or confirm your issue is resolved. This feature is available to all My Oracle Support Customer Portal users and is another step towards leveraging preferred social technologies in our Support solutions.

To learn more, please register and attend one of the upcoming webcasts scheduled for September 23, 2014 and September 24, 2014 (

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