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Depot Repair - EBS (MOSC)

Depot repair - Customer Product Repair and Intercompany

Sep 23, 2014 2:12PM edited Oct 7, 2014 4:15AM in Depot Repair - EBS (MOSC) 3 commentsAnswered

Hi all,

We have a scenario where customer calls Canada org for repair and sends the product.

Canada repair center cannot fix the product and has to ship the product to US repair site in different OU for repair.

Once repaired, US sends product back to Canada repair site and invoices Canadian entity. (Intercompany)

Canadian entity in turn invoices the customer by adding a mark up.

Solution with holes:

- Create repair order for customer in Canadian repair org

- Create repair order for Canadian entity in US repair org (Won't let you select the customer IB/Serial - The real issue)

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