Is there an API to tie a Service Code to a Repair Order and generate jobs?
We want our Repair Orders to be created when they are 'received' in the inventory and not at the time the customer raises the issue (Service Request creation). To achieve that, we plan to extend our custom Receiving program to call the Repair Order creation API after the Item is successfully received.
When the Repair Order is created, if the returned item meets certain parameter criteria (held in a Lookup table), we want the appropriate Service Codes to be applied and corresponding Repair Operations generated for that Repair Order. Are there any public APIs to select the Service Codes and generate jobs (operations) for the Repair Order?