Download the Webcast My Oracle Support Essentials Presentations, Quick Reference Quide or view the R

The My Oracle Support Essentials Series is a live webcast on different feature areas of My Oracle Support. These session times are regularly updated and are available in a number of languages.

Topic	Description	View the Schedule	Access the Materials
Introduction to Premier Support	Introduction to Premier Support is targeted to customers who are new to the Oracle Support environment, have accessed My Oracle Support just a few times, and those who would like an overview of My Oracle Support tools, resources, and processes. This presentation includes a basic overview of My Oracle Support, including support terminology, a quick look at Support policies, escalation process and how to get help with My Oracle Support functions.