Manufacturing - JDE1 (MOSC)

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How can Case Management Call Status e-mail functionality be turned off?

edited Aug 24, 2018 2:07AM in Manufacturing - JDE1 (MOSC) 6 commentsAnswered

 

When cases are closed or canceled, an email is auto-generated to the customer indicating so. 

Is there a way to easily turn this off?  Below are the details we found regarding the process, but it’s unclear to us on how to turn the functionality off.  We’re also concerned that adding a next status to some of the status flows may result in claims appearing open when in fact they are closed. 

 

 

Question 15:  When a case in Service and Warranty (P90CG501) is closed, a message is sent to the client that the case is closed.  Where is this coming from and what is sending the message?

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