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Guided Resolutions when Creating a Service Request (SR)

in Oracle WebCenter Content (MOSC)

Anyone logging Service Requests recently might have noticed changes to some of the available options.

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

This feature is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configuration.

Learn more here: Guided Resolutions when Creating a Service Request (SR)

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