You have provided a Expired Instance Status 1. The Instance cannot be created with an Expired Status

Hello,

Machine that are shipped through Sales Order are stuck in Installbase Transaction Errors. Error Text is 'You have provided a Expired Instance Status 1. The Instance cannot be created with an Expired Status.'.

I tried to troubleshoot the issue and found Serial_Number is blank in CSI_Item_Instances table for specific Instance_Id. I felt this could be possible reason, so I have updated serial_number in csi_Item_Instances table.

select cte.Instance_id, cte.Serial_Number, cte.* from csi_txn_errors cte where CTE.INV_MATERIAL_TRANSACTION_ID = 213473187

select cis.Name, cii.Serial_Number, cii.INV_SUBINVENTORY_NAME