Teleservice - EBS (MOSC)

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How to change name of CSIETINSTANCE_SERIAL NUMBER to just serial number in iSupport Quick FIND.

edited Oct 22, 2014 2:11PM in Teleservice - EBS (MOSC) 5 commentsAnswered ✓

We are rolling out iSupport to customers and they are used to querying install base records by serial number.  In the Quick Find , i do have CSIETINSTANCE_SERIALNUMBER field to search by  but would like to change the name of it.

When I change description in  service.oracle.apps.csi.qk.CsiqkInstanceFactory.categories  , it disables the quick find functionality for serial number and search all SRs

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