Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Siebel generates smaller SR number

edited Oct 28, 2014 10:01AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 1 commentAnswered

Deal all,

Lately our user found one strange issue. some newly created SR's number is smaller than the old cases number. However we can not reproduce it from our side.

Does any one ever met such problem? under what circumstance can cause such issue?

CREATED ROW_ID SR_NUM

2014/9/4 13:03:21 1-1CUONDD 1-2953914961

2014/9/9 13:02:45 1-1D2LYAP 1-2967226081

2014/9/10 14:47:10 1-1C8TGW7 1-2917188295

Thanks.


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