Teleservice - EBS (MOSC)

MOSC Banner

12.1.3 - SR Task >Task Note freeze

edited Nov 6, 2014 10:02AM in Teleservice - EBS (MOSC) 5 commentsAnswered

I have a user who when they are in certain SR>Task Tab> and they click on Task Notes the Note form opens but the system just spins.  It is hanging and the system never responds. 

I pull up the SR>Task>Task Notes, and it opens right up reflecting multiple notes.  I logged into our test system, recently cloned, as the user and it opens right up.

I had the user clear IE cache and Java cache, same issue.

What else should I be looking at to resolve issue for this one user?

Ideas?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center