SPARC T-series servers (MOSC)

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When reporting an Operating System issue on your SPARC server, please remember to change the 'Produc

in SPARC T-series servers (MOSC)

Please note that Oracle support continues to receive a significant number of Service Requests, where the customer clearly wishes to report an Operating System issue, but when creating the SR did not change the 'Product' field from the server (default value), to the Solaris Operating System.

If you need to report an Operating System issue on your SPARC server, please remember to change the 'Product' field, after entering your server hardware serial number.  This simple change will prevent a 15 minute delay, while your SR is redirected to the correct support team.

A full explanation is given in the following knowledge document:

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