Procurement - EBS (MOSC)

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Interactive Troubleshooting Flows are available in Procurement/Receiving

edited Dec 29, 2014 10:01AM in Procurement - EBS (MOSC) 2 commentsAnswered

When logging a new Service Request (SR) for a few of the Problem Types in Procurement and Receiving, the Interactive Troubleshooting Flow will be triggered and you will see a prompt similar to the following below:

Respond to the question prompts to find a potential solution and try the solution offered, before logging the SR.  But if assistance is still needed, continue to log the SR providing the information requested in the Service Request Data Collector (SRDC). Providing the requested information will help the analyst clarify your issue and cut down on time to resolution.

We also welcome your feedback!  Choose the feedback button in the flow and provide your comments.

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