Unapplied Cash

We have moved from J. D. Edwards World to 9.1.  Our Cash Application users find the Unapplied Cash process much more difficult to work with than it was in World.  They have a couple of scenarios where they cannot find an easy way to manage recording or clearing unapplied cash amounts.  I hope that other users have found solutions.

1. There are 2 invoices on the customers account; invoice 1 for $100 and invoice 2 for $200.  Customer pays invoice 1 on Oct 1 for $150.  Our user clears invoice 1 from customer's account, and $50 goes on the account as unapplied (outstanding balance $150 for RI 2 for $200 plus UC -$50).  On Oct 5 the customer pays $150 and references invoice.  The person applying the cash does not realize that there is an unapplied amount on the account, and has the header information and invoice 2 selected before they see the short pay.  They enter the receipt