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If I closed a SR as not resolved, why did I an e-mail saying "Auto-Close due to customer inactivity"

edited Nov 14, 2014 2:40PM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered

I submitted a SR for a test database I had that went into restricted session status.  No one in my group put the test instance in this state, so I was hoping that Oracle Support would be able to figure out the trace file & trace map file, and tell me why.

After a couple days of updates, mostly recommending to turn on auditing, I was frustrated with the progress.  Being a test database and not being that concerned, I closed the incident as not resolved.  I will figure out how to monitor myself.

About fifteen minutes, I got strange e-mail saying that "Service Request # X-XXXXXXXXXX has been set to Auto-Close due to customer inactivity."  I had update the SR the day before & just closed it fifteen minutes earlier.

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